HOUSE GUIDE CoLiving
WELCOME
to CREON CoSpace!
To help you settle in smoothly and start your stay at CREON CoSpace with ease, we’ve put together this House Guide containing all the key information you’ll need. Think of it as a short manual that shows you what to expect and how to use your room and our shared facilities.
We’re delighted to have you with us and wish you a pleasant and successful stay in Berlin!
1. CREON Team & Contacts
Our reception is located in the main area and is open Monday to Thursday from 9:00 a.m. to 6:00 p.m. and Friday from 9:00 a.m. to 5:00 p.m. We’re happy to assist you with any questions regarding CREON, your room, or your tenancy. If the reception is temporarily unattended, you can always reach us by email.
In case of serious technical issues (e.g. electricity, water, etc.) outside our service hours, please contact our external technical service provider Gf Wachdienst.
Reception hours:
Monday – Thursday:
9:00 – 18:00
Friday:
9:00 – 17:00
Phone: +49 (0) 30 241 899 210
Email: info@creon-cospace.com
Emergency technical service (outside opening hours only in case of emergencies or technical malfunctions)
Phone: +49 (0) 30 120 83 00 91
2. Communication
To keep you informed about important updates (maintenance work, community events, etc.), we regularly send out newsletters, post notices, and update the Community Board located in the main area near the reception. Please make sure to check these announcements regularly.
3. Access System
You can access the building and your residential wing using the transponder you received upon check-in. Your room can be opened with one of the three large hard keys.
Please note that we do not have a master key. You are welcome to leave one of your spare keys safely with us at the reception.
For security reasons, the transponder must be updated at least every 7 days at the reader located at the main entrance or garage gate. Otherwise, it will lose its validity and stop working for interior doors. The update occurs automatically when you hold the transponder to one of these readers.
If your transponder stops working, don’t worry — simply hold it again to the reader at the main entrance to reactivate it.
If you need assistance, just reach out to us.
4. Ventilation / Heating
During the heating period, we kindly ask you — for energy efficiency reasons — to keep the radiator on level 2, even when leaving the room.
5. Door Communication System (Bell & Intercom)
During your stay, you have the option to use the digital door communication system. When connected to your mobile device via the app, you’ll receive a notification when someone rings your bell. You can view the entrance camera, speak to the visitor, and open the door remotely.
If you’d like to use this system, please contact our service team after check-in. We’ll send you the setup instructions and a unique activation code (valid for 24 hours).
6. WI-FI & Internet
Wi-Fi is available throughout the entire property without restriction.
7. Security Cameras
8. Cleaning of Common Areas and Waste Disposal
Please also make sure to empty your waste bins regularly — don’t wait until the cleaning team arrives.
All waste containers (for paper, plastic, residual waste, organic waste, and glass) are located in the service yard.
In the communal kitchen, you’ll find an overview explaining proper waste separation.
To reach the service yard, exit the main entrance and turn right.
If anything in your room or the shared areas is damaged or not functioning properly, please inform us immediately — this helps us ensure quick and efficient repairs.
We’re always happy to help with any questions.
9. Access to the Residential Wing
Please note that in emergency or urgent technical situations, it may exceptionally be necessary for us to enter the area without prior notice.
Apart from such cases, we will of course only enter after prior agreement with you.
10. Vacuum Cleaner Rental
11. Mail & Parcel Box
Letters are sorted directly into your mailbox located in the main area on the ground floor. Please make sure that your name, address, and room number appear correctly on all incoming mail.
We’re happy to accept parcels for you during reception hours and store them for pickup. To stay independent of our opening hours, you can also use our free parcel box located next to the mailboxes. To register, please send us an email with your email address and mobile number.
12. Laundry Room
13. Communal Areas
14. Smoke Detectors & Fire Safety
Smoke detectors in residential areas are not connected to the building’s fire alarm system. If a fire or smoke occurs in these areas, please manually activate the house alarm and call the fire department (112).
Make sure to familiarize yourself with the nearest alarm button, emergency exits, and fire extinguishers.
15. Bicycle Parking
Car parking spaces in the underground garage and outdoor area are also available for rent — please contact us if you’re interested!
You can find answers to many frequently asked questions on our website: FAQs!